Terms of Service

1. The Service and accounts

The Service is a multi-tenant business-operations platform. You are responsible for your account, for keeping your credentials secure, and for all activity under your account. You must be at least 18 and legally able to enter a contract.

Each workspace you create is yours to administer. You are responsible for the users you invite and for their compliance with these Terms.

2. Your data and ownership

As between you and us, you own the data you and your users submit to the Service ("Customer Data"). You grant us a limited licence to host, process, and transmit Customer Data solely to provide and maintain the Service.

You are solely responsible for the accuracy, legality, and quality of Customer Data, for having the rights to submit it, and for obtaining any consents required from the individuals it concerns. You must not submit data you are not permitted to process.

3. Acceptable use

You agree not to: use the Service unlawfully or to store unlawful content; attempt to breach security or tenant isolation, access other customers' data, or probe the Service without authorization; reverse engineer, resell, or sublicense the Service except as expressly permitted; upload malware; or use the Service to send spam or infringe others' rights.

We may suspend or terminate access for a breach of this section, with or without notice where necessary to protect the Service or other customers.

4. Fees

Paid plans are billed in advance and are non-refundable except where required by law. Fees exclude taxes, which you are responsible for. We may change pricing on prospective notice; changes do not affect the current paid term.

5. Third-party services and AI features

The Service relies on third-party providers (including hosting, database, email delivery, and AI processing). Certain features — including meeting transcription and AI-generated drafts — send content to third-party AI providers for processing. AI output may be inaccurate or incomplete; you must review it before relying on it.

Finance, accounting, and reporting features are informational tools only. They are NOT accounting, tax, legal, or financial advice, are cash-basis and unaudited, and are not a substitute for a qualified professional. You are responsible for verifying any figures before relying on them.

6. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA WILL NOT BE LOST. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF IMPORTANT DATA.

7. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100.

These limits apply to all claims in aggregate, whether in contract, tort, or otherwise. Some jurisdictions do not allow certain limitations; in that case the limitations apply to the fullest extent permitted.

8. Indemnification

You will defend, indemnify, and hold us harmless from any claim, loss, or expense (including reasonable legal fees) arising from your Customer Data, your use of the Service, your violation of these Terms, or your infringement of any third-party right.

9. Term, suspension, and termination

These Terms apply while you use the Service. Either party may terminate at any time. We may suspend or terminate access immediately if you breach these Terms, fail to pay, or if required to protect the Service, other customers, or comply with law.

On termination, your right to use the Service ends. We may delete Customer Data after a reasonable period; export your data before termination if you need it.

10. Changes

We may modify the Service or these Terms. Material changes take effect on notice (including in-product notice or by updating the effective date). Continued use after changes take effect constitutes acceptance.

11. Governing law and disputes

These Terms are governed by the laws of the country in which we are registered, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the competent courts of the country in which we are registered for any dispute, subject to any mandatory rights you have under local law.

12. General

If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. These Terms, together with the Privacy Policy and Data Processing Agreement, are the entire agreement between us. Neither party is liable for delays caused by events beyond its reasonable control.

Questions: legal@leanhippo.cloud.